Often asked: Where Do You Repair Your Car If You Got It From Carvana?

Will Carvana pay for repairs?

Yes. There is up to a $50 co-pay per each Repair Visit that will vary based on certain state laws. Please contact the Administrator for more details.

Will Carvana take a car back?

Yes! All Carvana cars come with a 7-Day Money Back Guarantee. If you decide you don’t like the car during those first 7 days, please contact us where any of our chat, SMS, or phone Advocates can help set up a return or exchange for you.

Will Carvana buy cars that need repairs?

If your car has been wrecked it’s also worth noting that while Carvana does purchase vehicles with salvage or rebuilt titles, the car must be in running order in order to be sold.

Where does Carvana recondition their cars?

Carvana currently has seven inspection and reconditioning facilities open. They are located in Atlanta, Dallas, Philadelphia, Phoenix, Indianapolis, Cleveland and Nashville, Tenn.

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What is the difference between CarMax and Carvana?

The biggest difference between CarMax and Carvana is that CarMax has physical lots spread out across the country. That means that you can shop local inventory in person and even test drive cars. On the flip side, it also means CarMax has more overhead than Carvana, which could translate into higher prices.

Are Carvana cars reliable?

The cars aren’ t always in good condition Each one supposedly meets the rigorous standards set by the Carvana Certified Program, having passed a 150-point inspection, with no reported accidents or frame damage. Well, a true pre-purchase inspection by a trustworthy mechanic takes up to two hours.

Why is Carvana so cheap?

Carvana promises to offer lower prices on well-maintained used vehicles by cutting dealerships out of the car-buying process. Since Carvana operates almost entirely online, the company doesn’t have the overhead of a traditional dealership or even of competitor CarMax.

How much does it cost to return a car to Carvana?

There is no fee to return or exchange a vehicle for customers in our local markets. If you are outside of a local market, you will be refunded the price you paid for the vehicle, excluding the delivery fee. Click here for more information on local markets. What are the limits of the 7-day Money Back Guarantee?

How many times can you return a car to Carvana?

You can exchange up to two times to receive a total of 3 vehicles. However, the third vehicle received will NOT come with our 7-Day Money Back Guarantee, and cannot be exchanged or returned once accepted.

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How long does it take Carvana to inspect a vehicle?

We’ll check in within the next 7 days to give you an update on the car via email. Once the vehicle becomes available for purchase, we’ll let you know right away via text message.

Does Carvana pay well for cars?

Carvana pays top dollar for their used cars. The only way they can grow is to sell more cars, and the only way they can sell more cars is to buy more inventory. Because of this, Carvana is willing to pay top dollar for used cars.

Does Carvana sell damaged cars?

We do not sell cars that have been in a reported accident or have frame or structural damage.

Does Carvana inspect cars they buy?

At Carvana, our promise is simple: we won’t sell you a car we wouldn’t sell to someone in our own family. We perform a pre-purchase inspection where our experienced car buyers review the major mechanical systems and structural integrity of every vehicle before we purchase it from an auto auction.

Are Carvana cars cleaned?

We go the extra mile so that your car is looking as good as new. There are a lot of specifics that we won’t list here ( we wash, clean, buff, paint, polish, wax, seal), but trust us that when your car arrives, it’s going to look sweet.

Does Carvana test drive your car when you sell it?

Yes. Carvana will accept your vehicle if it is newer than 1992, the odometer is in working condition, and we are able to safely perform a test drive. We’ll also accept vehicles where registration is expired (except for California).

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